This Privacy Policy outlines the ways Health Plans of North Carolina Inc. ("we," "us," or "our") collects, uses, and shares your personal information. Please read this policy attentively. If you have any concerns or questions, reach out to us at (704) 436-4120 or email us at [email protected].
We provide this notice as mandated by law and our contract with federal agencies.
We value the confidentiality of your data and want you to be fully informed about our practices regarding your information.
We may ask for Personally Identifiable Information (PII) to process your health insurance application. PII refers to data that can directly identify you. Examples of PII include but are not limited to:
Name, address, date of birth, and telephone number.
Social security number.
Household income, marital status.
Race or ethnicity.
Credit or debit card details.
With your explicit consent, we may send you important updates, reminders, or notifications via SMS. You can opt out of this service at any time.
By using our chat bot, you agree that we may record your chat interactions with us for quality assurance, training, and service improvement purposes.
We only share your information as mentioned in this policy.
We may collaborate with specific Federal or State agencies, your chosen health insurance issuer, or subcontractors who assist us in serving you.
Any other data sharing not described herein will require your explicit permission.
Refusal to share your information might hinder your enrollment in a health insurance plan.
We're committed to safeguarding your information. We've established strict privacy and security guidelines to protect your PII.
Voluntary Information
: This includes the Personal Information you share, such as name, email, address, phone number, etc., used for transactional purposes, answering queries, or marketing communications.
Automated Collection
: We use "cookies" and other technologies to gather non-personal Information, like IP addresses, browser types, or site usage patterns. This data helps us enhance our website and services.
Our platform isn't designed for individuals under 18. Minors shouldn't use our site or submit any personal data.
Service Providers
: We work with third-party entities for operational purposes, like site maintenance, order processing, or marketing activities. Some personal information might be shared with these entities to help them serve you on our behalf.
Legal & Safety Reasons
: We might disclose information if required by law or if we believe such action is needed for legal processes or security reasons.
Non-Personal Data
: We might share aggregate, non-identifiable data with others for various purposes.
You can opt out of our communications by contacting [email protected].
As we introduce new services or as regulations evolve, this Privacy Policy might be updated. All changes will be posted here, with an updated effective date. In significant changes, we may also notify you via email. Your continued use of our site after any changes signifies your acceptance of the updated policy.
Thank you for choosing Health Plans of North Carolina Inc. We're dedicated to maintaining the privacy and security of your personal information.