Privacy Policy of Health Plans of North Carolina, Inc. Effective Date: September 1, 2026.
Introduction This Privacy Policy outlines the ways Health Plans of North Carolina, Inc. ("HPNC," "we," "us," or "our") collects, uses, and shares your personal information. Please read this policy attentively. If you have concerns or questions, contact us at (704) 436-4120 or email us at [email protected].
Why This Notice?
We provide this notice as mandated by law and our contract with federal agencies.
We value the confidentiality of your data and want you to be fully informed about how we handle your information.
What Data Might We Request? We may ask for Personally Identifiable Information (PII) to process your health insurance application. PII refers to data that can directly identify you. Examples of PII include but are not limited to:
Name, address, date of birth, and telephone number.
Social Security number.
Household income, marital status.
Race or ethnicity.
Credit or debit card details.
SMS Texting With your explicit consent, we may send you plan updates, reminders, or other service-related messages via SMS. You can opt out at any time by replying STOP or by contacting us at [email protected]. See Permission to Text in our Terms and Conditions for full details, including message frequency and data-rate disclosures.
Chatbot Usage By using our chatbot, you agree that we may record your chat interactions with us for quality assurance, training, and service improvement purposes.
Will Your Data Be Shared?
We only share your information as described in this policy.
We may collaborate with specific federal or state agencies, your chosen health insurance issuer, or subcontractors who assist us in serving you.
Any other data sharing not described here will require your explicit permission.
Implications of Not Sharing Your Data Refusal to share your information might hinder your enrollment in a health insurance plan.
How Do We Secure Your Information? We're committed to safeguarding your information. We've established strict privacy and security guidelines to protect your PII.
Information Collection Practices
Voluntary Information: This includes the personal information you share, such as your name, email, address, and phone number, used for transactions, answering queries, or marketing communications.
Automated Collection: We use cookies and other technologies to collect non-personal information, such as IP addresses, browser types, or site usage patterns. This data helps us enhance our website and services.
Is Data Collected From Minors? Our platform isn't designed for individuals under 18. Minors shouldn't use our site or submit any personal data.
With Whom Might We Share Your Data?
Service Providers: We work with third-party entities for operational purposes, like site maintenance, order processing, or marketing activities. We may share some personal information with these entities to help them serve you on our behalf.
Legal & Safety Reasons: We might disclose information if required by law or if we believe it's needed for legal processes or security reasons.
Non-Personal Data: We might share aggregate, non-identifiable data with others for various purposes.
Your Communication Choices You can opt out of our communications at any time by contacting [email protected].
Policy Updates As we introduce new services or regulations evolve, we may update this Privacy Policy. We will post all changes here with an updated effective date. For significant changes, we may also notify you by email. By continuing to use our site after any changes, you accept the updated policy.
Thank you for choosing Health Plans of North Carolina, Inc. We're dedicated to maintaining the privacy and security of your personal information.