Find every Blue Cross NC customer service number — billing, claims, Medicare, and pay by phone — plus links to find a doctor, dentist, or print your ID card.
Written by the licensed agents at Health Plans of NC, an insurance agency authorized by Blue Cross and Blue Shield of North Carolina (Blue Cross NC).
- For Individuals and Families: 1-888-206-4697 - For Employer Groups: 1-800-672-6584 - TTY for Hearing Impaired: 1-800-442-7028 - Pay By Phone for Initial Payment, Marketplace Plans: 1-888-802-2386 - Pay By Phone for Existing Individual and Family Members: 1-800-333-7009 - Pay By Phone, Medicare Members: 1-844-395-4535 - 1095-A Tax Form, Instructions
- Medicare members: call the customer service number on the back of your member ID card. - TTY for Hearing Impaired: 1-800-442-7028
- Behavioral Health Customer Service: 1-800-359-2422 - Behavioral Health On Demand: 1-855-601-4858 - Blue365 Member Discount Program: 1-855-511-2583, More Information - Healthy Blue (Medicaid): 1-844-594-5070 - Nurse Support 24/7: 1-877-477-2424 - BlueCard (for Out-of-State Members): 1-800-810-2583 - Dental Blue® Member Services: 1-800-305-6638
- Claims Submission Inquiries: 1-800-214-4844 - Appeals and Grievances: 1-800-414-7147 - Member Claim Form - Prescription Drug Claim Form
- Fraud and Abuse Hotline: 1-800-324-4963 - Language Assistance Services: 1-888-206-4697 - Provider Pre-authorization and Referrals: 1-800-672-7897 - Utilization Management: 1-800-672-7897 - Provider Services and Verification: 1-800-214-4844
- Member Portal: View & Manage Your Claims, Access Digital ID Cards, Find & Compare In-Network Providers, Check Deductibles & Out-of-Pocket Costs, Make Premium Payments & Manage Billing, Access 1095-A Tax Forms, View Prescription Drug Coverage, Telehealth & Virtual Care Access, Track Wellness & Preventive Benefits, Message Customer Support. - Print a New Card: Instructions
North Carolina State Health Plan (administered by Aetna since 2025) - 1-833-690-1037; Eligibility & Enrollment Support Center - 1-855-859-0966
Retired Federal Employee Program - 1-800-411-2583
North Carolina Medicaid Office - 1-888-245-0179
Social Security - 1-800-772-1213
Medicare - 1-800-MEDICARE (1-800-633-4227)