Customer Service, Find a Doctor, Drug or Dentist, Pay By Phone, Print Card

General Customer Service Numbers:

Blue Cross NC General Customer Service:

- For Individuals and Families: 1-888-206-4697 - For Employer Groups: 1-800-672-6584 - TTY for Hearing Impaired: 1-800-442-7028 - Pay By Phone for Marketplace Plans (Initial Payment): 1-888-802-2386 - Pay By Phone for Existing Members: 1-800-333-7009 - Pay By Phone, Medicare Members: 1-844-395-4535

Blue Medicare Customer Service:

- Medicare Advantage: 1-877-494-7647 - Medicare Supplement: 1-800-672-6584 - Prescription Drug Plans (Part D): 1-888-247-4142 - TTY for Hearing Impaired (Medicare Services): 1-800-442-7028

Specific Services and Departments:

- Behavioral Health Customer Service: 1-800-359-2422 - Blue365 Member Discount Program: 1-855-511-2583 - Healthy Blue (Medicaid): 1-844-594-5070 - Nurse Support 24/7: 1-877-477-2424 - BlueCard (for Out-of-State Members): 1-800-810-2583 - Dental Blue Member Services: 1-800-305-6638 - Hearing Testing: Beltone - 1-888-418-6763, TruHearing: 1-844-266-3955

Claims and Appeals:

- Claims Submission Inquiries: 1-800-214-4844 - Appeals and Grievances: 1-800-414-7147 - Download a Member Claim Form - Download a Prescription Drug Claim Form

Additional Services:

- Fraud and Abuse Hotline: 1-800-977-8295 - Language Assistance Services: 1-800-442-7028 - Pre-authorization and Referrals: 1-800-672-7897 - Utilization Management: 1-800-672-7897 - Provider Services and Verification: 1-800-214-4844

Online and Digital Services:

- Member Login Assistance (Blue Connect): 1-888-705-7050

 Other

• State Health Plan - 1-888-234-2416 

• Federal Employee Program - 1-800-411-2583

• North Carolina Medicaid Office - 1-888-245-0179

Find Care:

• Look up a Doctor or Drug

• Find an Eye Doctor

• Find Medicare Doctors and Facilities

• Find a Dentist

• Blue Connect Brochure

Print a New Card:

• To print a new membership card for Blue Cross Blue Shield of North Carolina (BCBSNC), you can typically follow these steps:

  • Visit the BCBSNC Website: Go to the official BCBSNC website by entering "www.bcbsnc.com" in your web browser's address bar.

  • Log In to Your Account: Look for a "Member Login" or similar option on the homepage. Click on it, and you'll be prompted to log in to your BCBSNC member account. If you haven't registered for an online account yet, you'll need to do so.

  • Access Membership Card: Once you've logged in, navigate to the section of your account where you can manage your membership details. This may be labeled as "My Account," "Membership Information," or something similar.

  • Request or Print Card: Within your account, you should find an option to request or print your membership card. This might be labeled "Request a New ID Card," "Print ID Card," or similar. Click on that option.

  • Verify Information: Confirm that the information displayed on the card is correct. This may include your name, member ID, group number, and other relevant details.

  • Print the Card: After confirming the information, there should be a "Print" or "Download" button. Click on it, and your membership card will be generated in a format suitable for printing.

  • Print the Card: Use your printer to print the card. Make sure it's printed on a standard-sized sheet of paper or cardstock for a durable card.

  • Save a Digital Copy (Optional): You should save a digital copy of your membership card on your computer or smartphone in case you ever need it in electronic format.