Directory: Customer Service, Find a Doctor, Drug or Dentist, Pay By Phone, Print Card

General Customer Service Numbers:

Blue Cross NC General Customer Service:

- For Individuals and Families: 1-888-206-4697 - For Employer Groups: 1-800-672-6584 - TTY for Hearing Impaired: 1-800-442-7028 - Pay By Phone for Marketplace Plans (Initial Payment): 1-888-802-2386 - Pay By Phone for Existing Members: 1-800-333-7009 - Pay By Phone, Medicare Members: 1-844-395-4535 - 1095-A Tax Form, Instructions

Blue Medicare Customer Service:

- Medicare Advantage: 1-877-494-7647 - Medicare Supplement: 1-800-672-6584 - Prescription Drug Plans (Part D): 1-888-247-4142 - TTY for Hearing Impaired: 1-800-442-7028 - Hearing Testing: Beltone - 1-888-418-6763, TruHearing: 1-844-266-3955, More Information - Liberty Dental: 1-866-544-4350 - Community Eye Care: 1-888-254-4290 - FitOn: 1-855-462-8602, More Information - Blue FlexCard: 1-844-428-9837, More Information - SafeRide: 1-888-617-0271

Specific Services and Departments:

- Behavioral Health Customer Service: 1-800-359-2422 - Behavioral Health On Demand: 1-855-442-4580 - Blue365 Member Discount Program: 1-855-511-2583, More Information - Healthy Blue (Medicaid): 1-844-594-5070 - Nurse Support 24/7: 1-877-477-2424 - BlueCard (for Out-of-State Members): 1-800-810-2583 - Dental Blue Member Services: 1-800-305-6638

Claims and Appeals:

- Claims Submission Inquiries: 1-800-214-4844 - Appeals and Grievances: 1-800-414-7147 - Member Claim Form - Prescription Drug Claim Form

Additional Services:

- Fraud and Abuse Hotline: 1-800-977-8295 - Language Assistance Services: 1-800-442-7028 - Provider Pre-authorization and Referrals: 1-800-672-7897 - Utilization Management: 1-800-672-7897 - Provider Services and Verification: 1-800-214-4844

Online and Digital Services:

- Blue Connect: View & Manage Your Claims, Access Digital ID Cards, Find & Compare In-Network Providers, Check Deductibles & Out-of-Pocket Costs, Make Premium Payments & Manage Billing, Access 1095-A Tax Forms, View Prescription Drug Coverage, Telehealth & Virtual Care Access, Track Wellness & Preventive Benefits, Message Customer Support, Blue Connect Brochure - Print a New Card: Instructions

 Other

• North Carolina State Health Plan - 1-888-234-2416 

• Retired Federal Employee Program - 1-800-411-2583

• North Carolina Medicaid Office - 1-888-245-0179

• Social Security - 1-800-772-1213

• Medicare - 1-800-MEDICARE (1-800-633-4227)

Find Care:

• Look up a Doctor or Drug

• Find an Eye Doctor

• Find Medicare Doctors and Facilities

• Find a Dentist