Healthcare News & Stories

Blue Cross NC offers Pay as a Guest, a secure and straightforward way for subscribers and their loved ones to make one-time premium payments without creating an account or logging in. This feature is available for Medicare and individual under-65 members.

As pharmacy closures create 'pharmacy deserts' across the nation, Blue Cross NC provides multiple solutions to ensure members can continue accessing their prescriptions—from Amazon Pharmacy mail-order delivery to enhanced services at independent pharmacies.

Medicare Supplement (Medigap) plans help fill the gaps left by Original Medicare—covering deductibles, coinsurance, and copays that could otherwise add up quickly. Here's what you need to know about Medigap coverage in 2025-2026.

Blue Cross NC members have access to mental health professionals, substance use treatment, crisis services, and telehealth options across all 100 North Carolina counties.

Major relief for Medicare prescription drug costs is here. The Inflation Reduction Act caps annual out-of-pocket spending at $2,000 in 2025 and introduces Medicare-negotiated drug prices in 2026, saving millions of beneficiaries thousands of dollars annually.

Technology makes health insurance research easier, but choosing the right plan requires more than a chatbot can offer. Here's why working with a local health insurance agent in North Carolina gives you an advantage—at no extra cost.

Healthcare.gov makes it possible to compare and enroll in health plans, but navigating your options can still be confusing. Our local North Carolina health insurance agents can help you find the right plan—and it's completely free.

With obesity affecting 40% of American adults, more employers are considering coverage for GLP-1 weight loss drugs. But these medications come with high costs. Here's what employers need to know about coverage trends, benefits, and considerations.

Before automatically choosing COBRA continuation coverage after losing your job, explore all your options. In many cases, Marketplace plans offer better value—especially with premium tax credits that can significantly reduce your costs.

A complete guide to Blue Connect, Blue Cross NC's member portal. Discover the top features, mobile app benefits, and step-by-step registration instructions.

Health insurance scams cost Americans billions each year. Learn to recognize common scams, protect your personal information, and find legitimate help for your health insurance needs.

Complete guide to the Blue Cross NC Blue FlexCard for Medicare Advantage members. Understand your allowance, eligible expenses, and how to use your card online, in-store, or by phone.

Blue Cross NC's updated member portal (Dec 2025) features a refreshed homepage, SilverSneakers fitness benefit for Medicare members (replacing FitOn in 2026), enhanced nurse support for chronic conditions, improved Teladoc telehealth info, and clearer supplemental benefits.

Medicare members: Discover how SilverSneakers becomes your 2026 fitness benefit provider, offering thousands of gym locations, live virtual classes, on-demand workouts, and community programs—all at no extra cost.

Blue Cross NC's Blue to Blue rule lets current Medicare Supplement members switch plans twice a year without health questions during the May or October-December enrollment periods.

High Point, NC, offers comprehensive healthcare, including emergency and cancer services at High Point Medical Center, as well as specialized clinics such as eye care, dialysis, heart, and diabetes centers, along with mental health support for all residents.

Nestled in the Blue Ridge Mountains, Asheville, NC, thrives in 2025 as a resilient hub of arts, craft beer, and outdoor adventures. From Biltmore Estate's grandeur to the Blue Ridge Parkway's vistas, its vibrant economy and top-tier healthcare—bolstered by Blue Cross NC—make it a haven for families and seniors alike.

Wilmington, NC, a coastal gem, offers robust healthcare through NHRMC, military facilities, and senior care, enhanced by Blue Cross NC’s affordable plans. Its historic charm and vibrant economy attract all.

Fayetteville, NC, a vibrant city with a rich military and historical legacy, offers comprehensive healthcare through Cape Fear Valley Medical Center, Womack Army Medical Center, and specialized clinics. With robust senior care, primary care, and community programs, it ensures accessible, quality healthcare for all residents.

Durham, NC, the City of Medicine, boasts top facilities like Duke University Hospital and UNC Medical Center for advanced cardiology, oncology, and pediatric care. Medicare supports specialized clinics and retirement communities. Blue Cross NC offers affordable plans with preventive services, drug cost caps, and extras like dental and fitness benefits.

Greensboro, North Carolina, boasts comprehensive healthcare with hospitals like Moses H. Cone Memorial, primary care clinics such as Eagle Physicians and Guilford Medical Associates, specialized centers for cancer, heart, and orthopedics, mental health services, and senior facilities including Friends Homes at Guilford. Medicare support features tailored clinics and retirement communities. Blue Cross NC offers extensive coverage, preventive care, member perks, nationwide access, and cost savings.

Raleigh, the capital of North Carolina, provides a comprehensive healthcare system with leading hospitals such as Duke Raleigh and WakeMed, diverse clinics, specialized centers for cancer, orthopedics, and neurology, mental health services, and facilities for seniors. Medicare beneficiaries benefit from dedicated care and communities. Blue Cross NC enhances this with extensive coverage, preventive services, member benefits, and cost savings.

As technology reshapes industries, many wonder how artificial intelligence (AI) will impact the enrollment process for health insurance. At Health Plans of NC, we understand the concerns some agents and clients have about AI-driven tools potentially replacing the personalized service our team provides. However, we believe the future is bright for both our clients and our dedicated agents in North Carolina. Here’s why human expertise remains irreplaceable, even as AI enhances the enrollment process.
AI: A Tool, Not a Replacement
AI is making waves in the health insurance industry, streamlining tasks such as answering basic questions, comparing plan options, and processing applications. For example, chatbots can quickly explain deductibles, and algorithms can suggest plans based on a client’s budget and health needs. These tools are efficient, available 24/7, and appealing to tech-savvy consumers who value speed.

This article highlights the key features of the Blue Cross NC customer service directory, including how members can find doctors, pay premiums, print ID cards, and access support for Medicare, dental, behavioral health, and more. It also explains the convenience of using the Blue Connect portal for managing health coverage online.