Healthcare News & Stories

This article highlights the key features of the Blue Cross NC customer service directory, including how members can find doctors, pay premiums, print ID cards, and access support for Medicare, dental, behavioral health, and more. It also explains the convenience of using the Blue Connect portal for managing health coverage online.

This article explores the extensive provider access available through Blue Cross NC in Charlotte, North Carolina. It highlights the robust network of doctors, specialists, and hospitals available to members enrolled in ACA, Medicare HMO, and PPO plans. The article also explains how to find in-network providers, the benefits of telehealth, and tools like Blue Connect that help members manage their care. Whether you're new to the area or comparing plan options, Blue Cross NC offers comprehensive healthcare coverage for individuals and families across Charlotte.

Health Savings Accounts (HSAs) are valuable tools for managing healthcare costs, offering tax advantages and flexibility. The Internal Revenue Service (IRS) has set the 2025 HSA contribution limits, critical for North Carolinians planning their benefits to maximize savings while staying compliant.
 2025 HSA Contribution Limits
For 2025, the IRS has established the following annual HSA contribution limits:

At Health Plans of North Carolina, we believe that health is influenced by more than doctor visits. Access to basic needs—like food, housing, transportation, and safety—plays a vital role in well-being. We want to highlight a powerful free tool available to everyone in our community: the Resource Navigator from Blue Cross NC.
The Resource Navigator is an easy-to-use online platform that connects individuals and families to free or reduced-cost services across North Carolina. Whether you're facing financial hardship or housing instability or need help finding local support for child care, utilities, or behavioral health, the Resource Navigator makes it simple to find trusted, nearby assistance.
You don’t need to be a Blue Cross NC member to use it—anyone in North Carolina can access this tool. Just enter your ZIP code and select the type of help you seek. The platform will display a tailored list of services in your area, along with descriptions, contact details, and eligibility information.

Blue365 is a free health and wellness discount program available to Blue Cross NC members with active health plan coverage (e.g., commercial plans, Medicare Advantage, or Federal Employee Program plans). It’s not insurance but an added perk designed to help members save money on products and services that promote a healthy lifestyle, many of which aren’t typically covered by standard health plans.
- Categories of Deals:
- Exclusive Discounts: Members can access savings from national and local retailers on health-related items and services.

General Coverage for Hearing Testing:
Hearing testing coverage with Blue Cross NC  depends on the specific plan you’re enrolled in.
  -  Routine Hearing Exams: 

Purpose: The Blue FlexCard comes preloaded with a set allowance (the amount varies by plan) that members can use to cover out-of-pocket costs for eligible healthcare services and products.
- Eligible Expenses: Depending on the specific Medicare Advantage plan, the card can be used for:
- Over-the-counter (OTC) items like medications, bandages, or health-related products.

Blue Connect is Blue Cross NC’s online member portal that provides easy access to important health plan information. Here are the top 10 features members use:
1. View & Manage Your Claims
Track the status of recent medical, dental, and vision claims.

Blue Cross NC’s Pay as a Guest feature allows one-time premium payments for medical, dental, and vision plans without logging into Blue Connect. Available to Medicare and individual members, payments can be made via bank draft, credit/debit card, Apple Pay, Google Pay, PayPal, or Venmo. Payments reflect within 24-48 hours.

Residents in certain counties impacted by Hurricane Helene now have an extended opportunity to apply for or adjust their Blue Cross NC individual health insurance plans. The Special Enrollment Period (SEP) has been extended for these counties, offering a chance to secure health coverage or switch to a plan that better suits your needs.
Who Is Eligible?
Residents in the affected counties can use this SEP to enroll in a new plan and apply for coverage with Blue Cross NC or another carrier. They can also switch plans, updating their coverage to align with their current healthcare needs.

Blue Cross NC members can now enjoy the convenience of home delivery for prescriptions through Amazon Pharmacy, simplifying medication management while maintaining trusted benefits.

Starting January 1, 2025, Blue Cross NC members can join FitOn Health for access to over 13,000 gyms and studios.

Blue Cross and Blue Shield of North Carolina (Blue Cross NC) offers Healthy Blue + Medicare (HMO-POS D-SNP), a plan for individuals eligible for both Medicare and Medicaid. It combines medical, hospital, and prescription drug benefits with over $10,000 in extra services at no cost.

Blue Cross and Blue Shield of North Carolina (Blue Cross NC) is updating Teladoc services for individuals under 65 ACA members in 2025, enhancing telehealth accessibility and affordability. Telehealth services will now be free for Blue Local, Blue Home, and Blue Value plans, while Bronze HSA plan members will pay 0% after meeting their deductible. Virtual dermatology services are being added to the Primary360 package at no cost, alongside existing $0 services for acute care, behavioral health, nutrition, and primary care. These updates simplify billing, expand virtual care options, and improve access to healthcare, reflecting Blue Cross NC's commitment to providing high-quality, cost-effective care.

Blue Cross NC has introduced new enhancements for members registered for Blue Connect,

Blue Cross and Blue Shield of North Carolina (Blue Cross NC) is taking steps to keep health care more affordable for North Carolinians with a modest rate increase for 2025 Affordable Care Act (ACA) plans. The North Carolina Department of Insurance (NCDOI) has approved a 3% average rate increase for individual customers and families enrolled in ACA plans through Blue Cross NC. This increase is less than half of the estimated national average rate increase of 7% for ACA Marketplace plans. “The average rate increase of 3% on our ACA plans is less than half the national average. We have worked hard to keep our ACA plans as affordable as possible, but we know any increase is too much for many families,” said Dr. Tunde Sotunde, President and CEO of Blue Cross NC. “The cost of health care – including prescription drugs – is still too high. It will take all of us, including health systems and pharmaceutical companies, to make health care more affordable.”

For Medicare, the Annual Enrollment Period for 2025 runs from October 15 to Dec 7, 2024. For individual and family plans, Open Enrollment starts November 1, 2024 and ends January 15, 2025. For more details about enrollment periods for 2025, feel free to reach out to one of our agents.

Are you a senior enrolled in Medicare? Are you considering additional coverage options to help with your healthcare costs?  Recent research shows that more and more seniors are turning to Medicare supplement plans.  Also known as Medigap plans, these plans are specifically designed to help you fill in the gaps often left by traditional Medicare coverage.

A new concerning health insurance trend has emerged: unauthorized plan switching.  KFF Health News reports that this switching is happening with surprising ease in the 32 states that serve the Federal Marketplace. Customers find themselves enrolled in new plans without their knowledge or consent. The result? Profound implications for their financial well-being and;  Not being enrolled in the right plan to meet their healthcare needs.  

Medicare is undergoing a significant shift, bringing hope to millions of beneficiaries grappling with the high costs of prescription drugs.  The Inflation Reduction Act of 2022 has led to major changes in the Medicare Part D program, including a new prescription drug cap of $2,000. The Act focuses on reducing out-of-pocket patient expenses to curb Medicare's spending on prescription drugs. Let’s examine the changes, who will benefit, and when the new rules will take effect.

If you’ve just started researching health insurance coverage options, you’ll know that the industry can be complex. There are countless coverage options available at multiple price points.  Unfortunately, the confusion surrounding health insurance can sometimes lead to exploitation. We’ve seen operators selling inadequate health insurance products to customers throughout North Carolina that don’t deliver the benefits clients are promised.

In today's digital age, many Americans use technology to manage various aspects of their everyday lives, from buying groceries to sourcing financial advice.  With the rise of computer-generated assistants and helpful chatbots, saving time and using automated tools for the more complex things in life can be tempting - like finding the right health insurance coverage. But while you can enroll in a health insurance plan online, it's essential that you first understand your coverage options before choosing a plan.  When searching for the right health insurance for your health and budget, nothing beats getting advice from an experienced and knowledgeable health insurance agent. Particularly, one who specializes in understanding the needs of people like you who live in North Carolina.

Did you know that health insurance agents can help you sign up with Healthcare.gov at no cost? While online platforms make it easier to choose your healthcare plan, getting the right one and navigating the complexities of the various available policies can still be challenging. If you need help choosing the right health insurance, our experienced, knowledgeable, and local health insurance agents can help you - for free.

In a win for North Carolina residents, the NC Department of Insurance has approved a 4% average rate decrease for individual customers and families enrolled in Affordable Care Act (ACA) plans in 2024. This decrease will lower total premiums by an estimated $130 million, making quality healthcare more accessible for many North Carolinians.