Blue Cross NC offers Teladoc telehealth services to individuals under 65 years old who are ACA members, providing 24/7 access to virtual care for acute conditions, mental health, dermatology, nutrition, and primary care through Primary360. Many plans include $0 telehealth visits.
Blue Cross and Blue Shield of North Carolina (Blue Cross NC) provides comprehensive Teladoc telehealth services for individuals under 65 years old in the Affordable Care Act (ACA). These virtual care options offer convenient, affordable access to quality healthcare from the comfort of your home—an increasingly valuable benefit as healthcare costs continue to rise in 2025 and 2026.
Blue Cross NC has streamlined telehealth cost-sharing across its individual ACA plans, making virtual care more accessible and affordable:
Plan Type | Telehealth Cost-Sharing |
Blue Local (EPO) | $0 – No cost to members |
Blue Home (EPO) | $0 – No cost to members |
Blue Value (POS) | $0 – No cost to members |
Blue Advantage (PPO) | Primary360 services at $0 |
Blue Care | Primary360 services at $0 |
Bronze HSA Plans | 0% coinsurance after deductible |
Important: For plans offering three $0 PCP visits, telehealth visits do not count toward the visit accumulator. Additionally, members no longer need to pay upfront for Teladoc services unless enrolled in a Bronze HSA plan.
Blue Cross NC members with Teladoc access enjoy 24/7/365 availability to board-certified providers. Depending on your plan, services may include:
Get treatment for non-emergency conditions without leaving home:
Cold, flu, and respiratory infections
Allergies and sinus issues
Urinary tract infections
Minor injuries and sprains
Prescription refills and medication management
Primary360 provides comprehensive virtual primary care services. Blue Advantage and Blue Care plans include Primary360 with $0 cost for:
Ongoing primary care visits (does not replace your existing PCP)
Chronic condition management
Preventive care consultations
Lab order referrals and result reviews
Virtual dermatology services are included in the Primary360 package at no cost to members (0% after deductible for Bronze HSA plans). Get treatment for:
Skin rashes and irritation
Acne and breakouts
Eczema and psoriasis
Nail and hair conditions
Suspicious moles or skin changes (initial evaluation)
Access confidential mental health support from the privacy of your home:
Therapy and counseling sessions
Psychiatry appointments
Support for anxiety, depression, and stress
Substance use counseling
Mental health support for adults and teens ages 13-17
24/7 availability in English and Spanish
Work with registered dietitians for personalized nutrition guidance:
Personalized meal planning
Weight management support
Diabetes and chronic condition dietary guidance
Heart-healthy eating strategies
Virtual office visits through Teladoc offer significant advantages for Blue Cross NC members:
Convenient access: Get care from home, work, or while traveling—no need to commute or sit in a waiting room
Time savings: Most telehealth visits can be completed in less than 30 minutes
Cost savings: No transportation costs, reduced time off work, and $0 cost-sharing on many plans
Accessibility: Ideal for those with mobility challenges, busy schedules, or living in rural areas with limited healthcare access
Faster care: Address health concerns promptly, which can lead to better health outcomes
Privacy: Discuss confidential health matters from the comfort of your own space
While telehealth is valuable for many situations, some conditions require in-person care:
Medical emergencies: Stroke, heart attack, severe allergic reactions, difficulty breathing—call 911
Mental health emergencies: If you or someone is in crisis, call 988 (Suicide & Crisis Lifeline)
Trauma and injuries: Head trauma, severe cuts, broken bones, back pain with weakness or tingling in legs
Physical examinations: When hands-on evaluation is required
Procedures and lab work: Surgery, diagnostic imaging, blood draws, pregnancy scans
With healthcare costs rising and enhanced ACA premium subsidies expiring at the end of 2025, telehealth services become even more valuable for managing healthcare costs. Virtual visits typically cost less than in-person visits and eliminate transportation expenses and time off work.
Blue Cross NC continues to invest in telehealth as part of its commitment to making healthcare more accessible and affordable for North Carolinians. The $0 telehealth visits on many plans help members access care without worrying about out-of-pocket costs.
Blue Cross NC members can access Teladoc services through multiple channels:
Blue Connect Mobile App: Download from Google Play or the App Store
Phone: Call Teladoc at 855-549-2214
Blue Connect Web Portal: Log in at bluecrossnc.com to access telehealth options
Teladoc App: Available for direct access to virtual visits
Service | Blue Local/Home/Value | Blue Advantage/Care |
Acute Care | $0 | $0 via Primary360 |
Primary Care | Check plan details | $0 via Primary360 |
Behavioral Health | $0 | $0 via Primary360 |
Dermatology | Check plan details | $0 via Primary360 |
Nutrition Counseling | Check plan details | $0 via Primary360 |
Note: Bronze HSA plan members pay 0% coinsurance for all telehealth services after meeting their deductible. Specific benefits may vary by plan—check your Summary of Benefits and Coverage for details.
Our licensed agents can help you understand your Blue Cross NC telehealth benefits and find the plan that best fits your needs. Whether you're enrolling for the first time or considering a plan change, we're here to help at no cost to you.