Update: Digital ID Cards Are Here for Under-65 Subscribers

Date: 12/02/2025

December 2 Update: Starting tomorrow, ID cards will begin triggering for individual under-65 members who are not enrolled in paperless delivery. Please note that any plan changes made for existing members after December 3 may result in an additional card being generated and mailed, unless the member is enrolled in paperless delivery.

This article was originally published on November 17, 2025.

Starting November 20, individual, under-65 subscribers who have a member portal account and are enrolled in paperless delivery will begin receiving their ID cards digitally. This change brings members faster access to coverage, automatic updates to ensure accurate benefit information, and seamless integration with mobile wallets.

What's Changing

• ID cards created on or after November 20 will be delivered based on the subscriber's delivery preference in their Blue Cross and Blue Shield of North Carolina (Blue Cross NC) member portal.

• If a subscriber is enrolled in paperless delivery for plan documents, their ID card will be issued digitally. This preference also applies to their dependents.

• Members will receive an email when their digital ID card is ready, with instructions for downloading and adding it to their mobile wallet. A sample email is attached below.

• If an email cannot be delivered, a physical ID card will be mailed automatically, and the customer will be removed from paperless delivery for plan documents.

• Members can request a physical card anytime through the Blue Cross NC member portal or by calling Customer Service. Agents can also request a physical card for their customers through the Agent Portal.

Member Email

• Informs the member that their ID card is ready and includes a link to View Your ID card

  • When the member selects the View Your ID Card link, the first card that displays is for the member's current 2025 plan.

  • If the member wants to see the card for next year (2026) or a different plan, they must click “Select Another Plan” and then choose that plan from the list on the Coverage page.

• Includes links to add the ID card to their mobile wallet, to download the mobile app, and to review annual notices. 

Eligibility Requirements

To receive a digital ID card, subscribers must have a Blue Cross NC member portal account and be enrolled in paperless delivery for plan documents.

If a subscriber would like a physical ID card mailed to them, they can request one by logging into the Blue Cross NC member portal, visiting the Coverage page, selecting the plan they want an ID card for and then clicking "Request New ID Card".

If a subscriber no longer wishes to receive plan documents digitally, they can easily update their delivery preferences. Members simply log in to the Blue Cross NC member portal, go to the Account Settings page, and select Contact Preferences Center. From there, they choose Delivery Preferences to make any necessary changes.